Family Information Center

Family Information Center

Serving Metro Schools Students & Families

While most of the answers to your questions can be found on mnps.org, our Family Information Center staff is available to answer your questions directly or connect you with someone who can help.

Contact Information

  • Call: 615-259-INFO or (615-259-4636)
  • Email: [email protected]
  • Address: 2601 Bransford Avenue, Nashville, 37204
    • The Family Information Center entrance is on Berry Road

Hours

  • Our offices are open for in-person support from 8 a.m. to 4:30 p.m. Monday to Friday
  • Phone hours are 5:30 a.m. to 5:30 p.m. Monday to Friday
    • Phone hours during days school is out are 5:30 a.m. to 4:30 p.m. Monday to Friday.

How Can We Help You?

While most of the answers to your questions can be found on our website, our Family Information Center staff is available to answer your questions directly or connect you with someone who can help.

Directory Assistance and General Information

The Family Information team can help you connect with staff listed in the MNPS Directory. In addition, the staff can help you with:

School Options

  • General information about the school options process
  • Application process and assistance
  • Special transfers

Visit the School Options section.

Pre-K

  • General information about pre-K and early learning
  • Application process and assistance
  • Payments

Visit the Early Learning website.

Campus Portal

  • Activation and password resets

Visit the Campus Portal webpage.

Transportation

  • Bus stop information
  • Special requests
  • Bus ETAs (estimated time of arrival)
  • Exceptional Education order assistance
  • Concerns

Visit the Transportation section to learn more.

HERO Program

  • General Information
  • Transportation

Visit the HERO program webpage for information specific to families and students experiencing homelessness.