H.E.R.O. Program

Resources for Families Experiencing Homelessness

We Are Here to Support You

A student might qualify for our program if they lack a “fixed, regular and adequate night-time residence.” More specifically, we can serve students who reside in any of the following situations:

  • Live in a shelter or transitional housing program
  • Live “doubled-up” with friends or relatives because they do not have housing of their own
  • Live in motels or at a campground because they cannot find or afford other housing
  • Live in a car, abandoned building or other location not normally designed for sleeping

How HERO Can Help

The Homeless Education Resource Office (HERO) works to provide necessary resources, supports and referrals to help homeless children and youth to be successful in school and have a positive school experience. Services offered may include, but are not limited to, the following:

  • Assistance with the school enrollment process and paperwork
  • Help with school issues, questions or concerns
  • Housing and community resource information
  • Obtaining birth certificates, immunization records and school records
  • Parent education sessions and workshops
  • Referrals for dental, medical and mental health services
  • School supplies and backpacks
  • Second Harvest food boxes and additional assistance through the HERO Pantry
  • School uniforms (where required) and shoes
  • Transportation to school and school related events/activities

Read more about the Mckinney-Vento Act, which is the federal set of regulations that provides these supports and protections for students experiencing homelessness.

Support Services & HERO Staff Contact Information

If you’re a parent or caregiver and in need of immediate help, you have options:

For MNPS-based assistance, please contact the H.E.R.O. department or reach out through your school counselor or social worker.


HERO Staff Directory

  • Rhonda Fields, Program Transportation Specialist
    • (629) 999-7094
  • Sheila DeckerFamily Outreach Specialist, Southeast Quadrant
    •  (629) 999-7085
  • Katashai ByarsFamily Outreach Specialist, Southwest Quadrant
    •  (629) 910-6481
  • Melanie McElhineyFamily Outreach Specialist, Northeast Quadrant
    • (615) 259-8733
  • Shunta Parrish, Family Outreach Specialist, Northwest Quadrant
    • (629) 777-5459


HERO Information for Metro Schools Staff

If you are a Metro Schools teacher or support staff member or school HERO liaison who is working with a student in the HERO program, there's more information for you on the My.MNPS.org staff intranet.



Volunteer: Get Involved and Make a Difference