ANNOUNCEMENT OF VACANCY

PLEASE ANNOUNCE AND POST ON BULLETIN BOARDS

Bulletin: S-584-08 Date: September 26, 2008

The Metropolitan Nashville Board of Education announces a vacancy in the following position:

Customer Service Center Lead Agent - Customer Service Center
Grade 9 – Base Hourly Rate $16.72

OPEN UNTIL CANDIDATE IS SELECTED

Please submit resume and cover letter only:

Human Resources Department
Metropolitan Nashville Public Schools
2601 Bransford Avenue
Nashville, TN 37204
Fax # - 615-214-8650

EMPLOYMENT STANDARDS:

Two years of college from an accredited college or university or equivalent post secondary training. Five (5) years of customer service related experience. Working knowledge of Customer Service/Contact Center best practices. Interpersonal and public relations skills suitable for dealing with customers and intradepartmental staff. Working knowledge of spreadsheets, databases, word processors, web tools. Working knowledge of MNPS departments highly desirable.

Responsible for handling customer inquiries, and complaints in a professional and courteous manner; skilled in oral and written communications; demonstrated ability to handle complaints, unpleasant customers, and remain calm in emergency and crisis situations. Available and willing to work a flexible work schedule between the hours of 6:30a.m. and 6:30p.m.

Applicants are required to file a letter indicating interest in the above named vacancies along with a current resume listing the names, addresses, and phone numbers of at least three (3) references, one of whom must be a current or past supervisor.

EQUAL OPPORTUNITY EMPLOYER

The Metropolitan Nashville Public Schools do not discriminate on the basis of age, race, sex, color, national origin, religion or disability in its hiring or employment practices or in admission to, access to, or operation of its programs, services or activities.